Frequently Asked Questions (FAQ)
Welcome to Chadak.shop’s FAQ page. Here you’ll find clear, professional answers to common questions about our products, orders, payments, shipping, returns, and more.
General Questions
What is Chadak.shop?
Chadak.shop is an e-commerce destination offering a curated selection of premium furniture and home accessories. Our mission is to bring style, comfort, and quality directly to your doorstep.
Where is Chadak.shop based?
We operate online from the United States and currently ship to all 50 states.
Contact & Customer Support
How do I get in touch?
• Email: chadak.shop@gmail.com
• Contact Form: Visit the “Contact Us” page on Chadak.shop
• Hours: Monday–Friday, 9 AM–5 PM Eastern Time
Our team strives to respond to all inquiries within 24 hours on business days.
Payment Methods
We accept the following secure payment options at checkout:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
- Apple Pay
Ordering & Checkout
- Browse our categories and select the products you love.
- Add items to your cart and click Checkout.
- Enter your shipping and billing details.
- Review your order, then confirm payment.
- You’ll receive an order confirmation email immediately.
Shipping & Delivery
Handling & Transit Times
• Handling: 1–3 business days (Mon–Fri)
• Transit: 7–15 business days
Order cutoff for same-day processing is 4:00 PM Eastern Time.
Shipping Costs
| Order Subtotal | Shipping Fee |
|---|---|
| Below $10.00 | $5.00 |
| $10.00 and above | $10.00 |
We partner with USPS and UPS to ensure reliable delivery.
Order Tracking
Once your package ships, you’ll receive a tracking number via email. To view its status:
- Go to Chadak.shop → Track Your Order.
- Enter your order number or tracking code.
- Follow the real-time updates until delivery.
Returns & Exchanges
30-Day Hassle-Free Policy
If you’re not completely satisfied, return your item within 30 days of delivery for a full refund or exchange.
How to Initiate a Return or Exchange
- Contact us at chadak.shop@gmail.com or via the “Contact Us” page.
- We’ll issue a Return Merchandise Authorization (RMA) and share return instructions.
- Ship the item back; once received, we process your refund or send the replacement.
Refunds are credited within 5–7 business days of receipt.
Cancellations, Lost or Damaged Items
Order Cancellations
Cancel for free any time before your order ships. After shipment, please use our return process.
Damaged or Lost Shipments
If your order arrives damaged or doesn’t arrive at all, notify us within 7 days of the expected delivery date. We’ll coordinate a replacement or refund.
Thank you for choosing Chadak.shop. We value your business and look forward to serving your home décor needs!
FOR MORE INFORMATION:
Trade name: chadak.shop
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Mail: chadak.shop@gmail.com
Dusiness Address: 1030 E 9th Ave, Denver, CO 80218, United States